It is true that repeat business means continuity and progress. Actually, it is repeat business that gives any business its continuity which will lead to its progress. How many clients or customers have you served in a week? How much of them are ‘comeback' clients? In most business, almost half of their clients or customers are ‘comeback' customers because they are satisfied with the service or product or both. The first key to having a repeat business is having great customer service.
Continuity And Repeat Business Mainly Relies On Great Customer Service
Do you have customer after sales or service feedback system or survey? How do you take care of your clients? How responsive are you to their queries and how do you value and act upon their suggestions? Even in your own experience as a customer, you would gladly do business time and again to a company or establishment that has given you a wonderful customer service experience. People will keep coming back to patronize your business if they feel that they are well taken cared of.
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- Customer service is the key! Read this: Customer Service Makes Your Business Remarkable
- How can you lead customers to your products? Check this out: Give Away And Lead Customers To Your Products
- Before becoming a business owner, you are a customer. How can you serve well? Check this post: Points To Ponder For Customers Turned Business Owners
Do you want to know more about how customer service can get you more repeat business? I highly recommend Dani Johnson's:
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